Refund Policy
If it did not help you, you should not have paid for it.
Effective August 30, 2026.
The Europe Flight Plan ($39, one-time)
Not useful? Email us within 14 days for a full refund, no questions asked.You do not need to explain yourself, you do not need to have “used it properly”, and you do not lose the plan itself — we do not claw back a file you have already downloaded.
We ask for one thing only, and it is optional: a sentence about what was missing. That is how the product gets better. It is not a condition of the refund.
How to request one
Email hello@europeflightclub.com from the address you bought with, any time within 14 days of purchase. You do not need your receipt or an order number — we can find the purchase from your email address.
We process refunds within two business days. Once we do, the money goes back to the original card through Stripe, which typically posts in five to ten business days depending on your bank. That last leg is the bank’s timing, not ours.
Consulting and booking services
Consulting is different, because it is our time rather than a file. For the engagements listed on the services page — from $200 — scope, price, and refund terms are agreed in writing before any work starts, and that written agreement governs.
As a general rule: cancel before we begin research and you are refunded in full. Once research is underway, we refund the portion not yet worked. We do not refund a completed engagement because an airline changed its award pricing or availability afterwards — that is the risk the advice is about, and we say so up front.
What we cannot refund
We can only refund money you paid us. We cannot refund an airline ticket, a hotel, a credit card annual fee, or a subscription to any third party, including Going. Those are separate businesses with their own terms, and you would need to take it up with them directly. Our affiliate disclosure explains where we do and do not earn a commission.
Points and miles transferred to an airline program are almost always irreversible. No refund from us can undo a transfer, which is why every page on this site tells you to confirm award space before you move points.
Chargebacks
Please email us first. A refund from us is faster than a chargeback, and we have never refused one on a $39 plan. If something has gone wrong, we would rather fix it than have your bank tell us about it.
Payment security
Checkout is handled by Stripe. We never see or store your card details — they go directly to Stripe, which is PCI-certified and processes payments for millions of businesses. We receive only your email address and the fact that a payment succeeded.
Contact
Questions about this policy: hello@europeflightclub.com, or the contact page. This policy supplements our Terms of Use.
Europe Flight Club
8333 W McNab Rd Ste 114
Tamarac, FL 33321